Internal Complaint Procedure

An internal complaint procedure is a process established by an organization to address and resolve complaints or grievances raised by employees, customers, or other stakeholders. It typically involves a series of steps for reporting, investigating, and resolving complaints, and may include provisions for confidentiality, retaliation protection, and appeals. The procedure should clearly define the types of complaints covered, the roles and responsibilities of different parties, the timelines for each step, and the possible outcomes or remedies. It should be fair, impartial, and accessible to all, and should be communicated to all relevant parties. Internal complaint procedures are an important mechanism for identifying and addressing problems, improving organizational performance, and promoting a positive and respectful workplace culture.