Cybersecurity Incident Communication Plan

A Cybersecurity Incident Communication Plan is a document that outlines the strategies, messages, and channels for communicating with various stakeholders during and after a cybersecurity incident. The plan typically includes a list of the key stakeholders, such as employees, customers, partners, regulators, and media, their communication needs and preferences, and the designated spokespersons and subject matter experts for each audience. The plan also specifies the communication objectives, such as providing timely and accurate information, maintaining trust and confidence, and minimizing reputational damage, and the key messages and talking points for each phase of the incident. The purpose of the plan is to ensure consistent, coordinated, and effective communication during a crisis, to manage stakeholder expectations and perceptions, and to support the overall incident response and recovery efforts. The plan is usually developed by the communication or public relations team, in collaboration with the incident response team and senior management, and is tested and updated regularly through simulations and exercises.